This Privacy Policy describes how Shair.Dental Inc. ("Shair Dental", "we", "us") collects, uses and discloses personal information of users ("you") through our website (the "Website") and other interactions with you during the provision of the dental concierge services and other services we offer (the "Services").
By accessing the Website, or providing your personal information to us, you acknowledge and agree to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website or any of our Services and do not provide us with your personal information.
This Privacy Policy forms part of our Terms and Conditions, which are incorporated herein by reference.
This Privacy Policy applies in relation to the provision of the Services and in particular to your use of, or engagement with either or both of the following:
"Personal information" refers to any information that can be used to, directly or indirectly, identify an individual. Information about a business or that is limited to business contact information collected and used to communicate for business purposes is generally not personal information and not covered by this Privacy Policy.
NOTE:
Shair Dental does not receive any of your health information or your other personal information from your dental care provider. Your dental care provider is responsible for how it collects, uses, discloses, processes and stores your personal information. For information regarding how your dental care provider handles your personal information, you should review your dental care provider's privacy policy.
We may collect certain personal information that you provide when you use our Website, our online social pages, or our other Services, including when you participate in activities such as:
The types of personal information that the we might collect from you include, without limitation:
We also may receive and store certain information about you and your device(s) automatically when you access or use our Website. This information may include:
We may collect technical information associated with your activity on the Website including information related to your browser and operating system, IP address (the Internet address of your computer) unique device identifiers, and other information such as your device type. We use such information for diagnostic and statistical purposes and to administer the Website and Services provided through the Website.
We may collect information to better understand customer traffic patterns usage of the Website. This may include the webpage that you were visiting before accessing the Website, the pages or features of the Website that you browsed, to inform us which part of the Website you visit and how much time you spend there. This information is used to analyze and improve the Website and to provide our customers with a better user experience.
We collect information about your preferences to make your use of the Website more productive through the use of cookies.
For more information regarding our use of cookies, please see the Cookies section below.
We will never sell your information to anyone.
We may use or disclose your personal information to:
We will share your personal information with dental care providers in our network in order to facilitate appointment bookings.
We may send your personal information to our affiliates and service providers, to help us provide the Services to you and to help us complete the above-noted purposes/tasks. All such third parties are made aware of the confidential nature of your personal information. Your personal information will be shared with service providers on a "need to know" basis only and we limit the information shared to what is needed for the specific task being performed or fulfilled. Your personal information may also be disclosed to government agencies as required by applicable law.
We may also share your information with third parties where required to protect and defend our legal rights, protect the safety and security of other users of the Website, prevent fraud, and to comply with applicable laws.
In the event of sale, transfer, merger, reorganization, dissolution, or similar event, we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction, but we only provide as much information as is needed for the purposes of the transaction. If we sell our organization or merge with another party, you hereby consent to the transfer of your personal information and all information you provide to us, to our successor for the same purposes as set out in this Privacy Policy.
Where applicable, you may opt out of having your personal information used or disclosed for a specific purpose at any time by emailing our Privacy Officer, at the contact details provided at the end of this Privacy Policy.
We may use cookies, web beacons, pixels, session replays, screen captures, and other similar technologies to collect information and personalize your experience with the Website.
Cookies are small web files that a website transfers to your device's hard drive through your web browser that enables the Website's system to recognize your browser and remember certain information. You may disable the use of cookies by modifying your browser settings. If you choose to disable cookies you may not be able to fully experience the interactive features of the Website. For more information on cookies and how to disable cookies visit https://youradchoices.ca/en/tools.
We may also use cookies or third-party analytics providers to compile aggregate data about site traffic and site interaction and to collect information about your computer and internet connection, including your IP address, operating system, and browser type. The information collected through these cookies is used to better understand your interactions with the Website and to improve our services and content. Third party vendors may also use cookies to serve you ads based on your visit to the Website or other websites.
Our Website may also use a technology called "tracer tags" or "web beacons". This technology allows us to understand which pages you visit on our Website. These are small graphics with a unique identifier that may be included on the webpages to deliver or communicate with cookies, in order to track and measure the performance of the Website and related services, monitor how many web visitors use the Website, and to monitor the effectiveness of our advertising. Unlike cookies, which are stored on the user's hard drive, web beacons are typically embedded invisibly on webpages (or in an email). These tracer tags are used to help us optimize and tailor our Website for you and other future visitors to our Website.
We take reasonable physical, technological and organizational precautions to prevent the loss, misuse, or modification of personal information under our control. The nature of these security measures varies by the sensitivity, quantity, distribution and format of the personal information collected, as well as by the storage methods used.
Unfortunately, the transmission of personal information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or over any public network. Any transmission of personal information is at your own risk. Without prejudice to any mandatory legal obligations to which we may be subject, we are not responsible for circumvention of any privacy settings or security measures on our Website.
Please note that your personal information may be accessed, transferred, disclosed, stored and processed in Canada and any other country where Shair Dental, its affiliates, its service providers, and its agents are located or where their cloud computing infrastructures may be hosted. While your information is located outside Canada, it will be subject to local law, which may be less protective of your data than Canadian laws, and under the jurisdiction of local law enforcement.
Shair Dental retains your personal information for only as long as needed to fulfill the purposes for which it was collected, or for as long as necessary to comply with applicable laws, whichever is longer. Personal information that is no longer required is destroyed, erased or anonymized. Your consent to Shair Dental's collection, use and disclosure of your personal information for such purposes remains valid after the termination of Shair Dental's relationship with you.
The Website may contain links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect or receive from third parties with your consent and we cannot be responsible for personal information that third parties may collect, disclose, store and use, including through their websites. You should always read the privacy policy of each website you visit carefully.
In addition, when you provide information to us through a third-party website or platform, the information may also be collected by the third-party website and may be subject to their privacy policy.
Our Website is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13 without parental consent. No one under age 13 may provide any personal information to or on our Website.
If you are under 13, do not use or provide any personal information on our Website.
If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that personal data. If you believe we might have any personal information from or about a child under 13, please contact us at hello@shair.dental.
You may send us an email at hello@shair.dental to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may also need to retain certain information for billing or other purposes identified at the time of collection of the information, or as otherwise required by law.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed or made your personal information anonymous in accordance with our record retention obligations and practices.
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages, which may include email or SMS text messages. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in the message or by contacting us at hello@shair.dental.
Even if you have opted out of receiving marketing communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the services we provide to you, or if you contact us with an inquiry.
We will collect, use and disclose your information only when we have your consent, which may be express or implied in certain circumstances, or as otherwise permitted or required under applicable law. You may withdraw your consent at any time, subject to applicable legal or contractual restrictions and reasonable notice to us. Please note that withdrawing your consent may limit our ability to provide our Services to you if such Services require processing your personal information. To withdraw your consent, if applicable, please contact our Privacy Officer using the information below.
We may update this Privacy Policy from time to time for any reason whatsoever. We encourage you to periodically review this Privacy Policy in order to stay informed of how Shair Dental is protecting your personal information. Each time this Privacy Policy is amended, the "Last Updated" date at the beginning of the Privacy Policy will be revised. If we make any material or substantive changes in this Privacy Policy, we will notify you by posting a clear and conspicuous notice of these changes on the Website. You may be required to read and accept it to continue your use of the Website or you may be deemed to accept the changes based on your continued use of the Services.
Should you have any questions or comments regarding your personal information or this Privacy Policy, please contact our Privacy Officer:
Attention: Privacy Officer
Email: hello@shair.dental
If you are not satisfied with our response to your query, you may also contact or make a complaint to the Office of the Privacy Commissioner of Canada at 1-800-282-1376, or the applicable provincial privacy commissioner, as appropriate.